Seeking Your Input on Greyhound's Services


                                ACB is requesting written comments from you and other persons with visual impairments

who have ridden in the past two years on Greyhound Lines, Inc. and its additional

operating entities:

Greyhound Canada

Greyhound Lines de Mexico

Greyhound Package Express (U.S.)

Greyhound Package Express (Canada)


Yo! Bus

Valley Transit Company

FirstGroup America

We want to know about   your experiences with Greyhound Lines, Inc. and its family

of companies in the following areas:  Services and routes, accessing fare and schedule

information and the purchase of tickets on their websites, website support, customer

assistance requests, and refunds.  Additionally, we would like to know your experiences

with the physical access of the companies’ stations/depots and vehicles.

Please format your comments to include, but not limited to, the following information:

Passenger’s name and contact information; concise description of the situation including

date, time, location if pertinent; name and position of company employee(s) you interacted

with; and recommendations you would like to make.

ACB needs this information in preparation for a meeting with Greyhound Lines, Inc.

staff in the near future.

Please let us know if we can share your contact information with Greyhound Lines,

Inc. staff if they wish to follow up to your comments.  Also, we would appreciate

you placing this announcement on your ACB state or special interest affiliate listservs.

Comments are to be emailed to Eric Bridges, American Council of the Blind, Director

of External Relations and Policy,


on or before 11:59pm Monday June 22nd, 2015.

In the meantime, if you have a specific customer service issue other than baggage

or refunds, use the Greyhound Lines, Inc.

online form

to send an e-mail to their Customer Assistance Group:

     Please share your complaint with Eric Bridges if it is relevant to the information

being sought by ACB.

Thank you for your time and assistance.

Gene Lozano Katie Frederick  Eric Bridges

Eric Bridges

American Council of the Blind

Director of External Relations and Policy


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