Seeking Your Input on Greyhound's Services
ACB is requesting written comments from you and other persons with visual impairments
who have ridden in the past two years on Greyhound Lines, Inc. and its additional
Greyhound Lines de Mexico
Greyhound Package Express (U.S.)
Greyhound Package Express (Canada)
Valley Transit Company
We want to know about your experiences with Greyhound Lines, Inc. and its family
of companies in the following areas: Services and routes, accessing fare and schedule
information and the purchase of tickets on their websites, website support, customer
assistance requests, and refunds. Additionally, we would like to know your experiences
with the physical access of the companies’ stations/depots and vehicles.
Please format your comments to include, but not limited to, the following information:
Passenger’s name and contact information; concise description of the situation including
date, time, location if pertinent; name and position of company employee(s) you interacted
with; and recommendations you would like to make.
ACB needs this information in preparation for a meeting with Greyhound Lines, Inc.
staff in the near future.
Please let us know if we can share your contact information with Greyhound Lines,
Inc. staff if they wish to follow up to your comments. Also, we would appreciate
you placing this announcement on your ACB state or special interest affiliate listservs.
Comments are to be emailed to Eric Bridges, American Council of the Blind, Director
of External Relations and Policy,
on or before 11:59pm Monday June 22nd, 2015.
In the meantime, if you have a specific customer service issue other than baggage
or refunds, use the Greyhound Lines, Inc.
to send an e-mail to their Customer Assistance Group:
Please share your complaint with Eric Bridges if it is relevant to the information
being sought by ACB.
Thank you for your time and assistance.
Gene Lozano Katie Frederick Eric Bridges
American Council of the Blind
Director of External Relations and Policy
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